Refund policy
Refund and Return Policy
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Our standard catalog canvas wall art is eligible under this policy even when it is produced after an order is placed. Products personalized or custom-made to a customer's unique specifications are not eligible for a change-of-mind return unless they are defective, damaged, or incorrect.
Return eligibility
To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging where applicable. A receipt or other proof of purchase is required.
How to start a return
Contact us before sending an item back:
- Email: support@yesartyes.us
- Phone: +1 931-345-2054
If the return is accepted, we will provide the correct return destination and mailing instructions. Returns are handled by mail. Do not send returns to our registered business address, and do not send an item before receiving return instructions.
Return shipping and fees
Customers are responsible for obtaining and paying for return shipping. We do not charge a restocking fee.
If an item is defective, damaged, or incorrect, contact us before arranging a return. We will review the claim and provide the appropriate resolution instructions.
Damages and incorrect items
Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Please include your order number, a description of the issue, and clear photos of the item and packaging.
If the claim is approved, we may offer a replacement at no charge or a full or partial refund, depending on the circumstances.
Non-returnable items
The following are not eligible for a change-of-mind return:
- Products personalized or custom-made to a customer's unique specifications, unless defective, damaged, or incorrect
- Gift cards
- Items clearly marked as final sale
Exchanges
We do not offer direct exchanges. If an item qualifies under this policy, we will provide a replacement or refund as appropriate. If you want a different item, you can place a separate order.
European Union 14-day cooling-off period
If an order is delivered within the European Union, the customer may have the right to cancel or return it within 14 days. This right may not apply to personalized items or products made to a customer's unique specifications, in accordance with applicable consumer-protection laws.
Refunds
We will notify you after the return or claim has been reviewed and tell you whether the refund was approved.
If approved, the refund is issued to the original payment method within up to 10 business days. Banks and card providers may require additional time to process and post the refund.
If more than 15 business days have passed since a refund was approved, contact support@yesartyes.us
Non-delivery
If an order has not arrived within 30 business days, contact us so we can review the shipment and offer a replacement or refund where appropriate.
Order cancellation
Orders can be cancelled within two hours of purchase only. After this time, an order may enter production and may not be cancellable.